RSA Training

Accredited RSA Training Across Victoria

Completing an approved Responsible Service of Alcohol (RSA) program gives participants the skills and knowledge to contribute to a safe and enjoyable environment in licensed premises.

Face-to-face RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licenses. Licensees and staff are subject to mandatory RSA requirements and have one month from the date they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA training program.

On Tap Liquor Consulting offers accredited industry courses which satisfy this training requirement in partnership with Robust Investments Pty Ltd (T/A Liquor Consultancy Services; RTO 2178). We hold regular training sessions across Western Victoria including Ballarat, Geelong, Ararat, Ballan, Daylesford, Creswick, Woodend and more. We are also able to provide on-site training sessions for small groups or individuals at a place and time that suits you.

Accredited Industry Training: RSA & New Entrant

On Tap Liquor Consulting, in partnership with Robust Investments Pty Ltd (T/A Liquor Consultancy Services - RTO 21718), delivers VCGLR accredited industry training across Victoria, inclusive of Responsible Service of Alcohol (RSA) and the required New Entrant Training.

Book Your RSA or New Entrant Training Now!

What Does our RSA Training Entail?

Duration:

4 hours

Course Content:

The course content includes:

Problems associated with excessive consumption;
Alcohol and the law;
The question of who is responsible for RSA;
Facts about alcohol;
Improving the atmosphere of your premises; and
Handling difficult customers.

Please note:

An understanding of spoken and written English is expected for successful completion of this course.

What You Get:

You will learn the skills and knowledge required to work within a licensed venue.

On successful completion of the course you will receive a Victorian RSA Certificate.

Materials to Bring:

Please bring along a pen and some form of photo ID (such as a drivers licence or passport).

No ID = No Certificate

Dress Code:

Neat Casual.

WHAT YOU LEARN:

Undertaking an approved Responsible Service of Alcohol (RSA) training program gives participants the skills and knowledge necessary to contribute to a safe, enjoyable environment in licensed premises.

Face-to-face RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licenses. Licensees and staff subject to mandatory RSA training requirements have one month from the date on which they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA training program. This initial program must be delivered face-to-face. They will then need to complete the VCGLR approved RSA online refresher course within three years of completing their last RSA training program.

Our RSA training is delivered face to face which will provide you with instant support and guidance for any questions which may arise. We keep our class sizes low to ensure more one-on-one time with each student.

THE RSA PROGRAM COVERS A RANGE OF TOPICS INCLUDING:

problems associated with excessive consumption;
alcohol and the law;
the question of who is responsible for RSA;
facts about alcohol;
improving the atmosphere of your premises; and
handling difficult customers.

Which licence applications require evidence of RSA training?

Applications for the following licence types require evidence that the applicant has completed RSA training:

General
On-premises
Packaged liquor
Late night (general, on-premises and packaged liquor)
Restaurant and cafe
Full club
Restricted club
Wine and beer producer’s
Renewable limited
Transfer of an existing licence or permit.

Who Must Complete RSA Training?

The list below identifies who will need to complete the RSA course. If applying as:

Individuals – all natural persons
Partnerships – all partners
Company (body corporate) – at least one director
Club – at least one committee member
Association – at least one committee member.

In addition:

All persons being appointed as a liquor licence nominee must complete RSA training.
All applicants seeking approval to sublet any part of the licensed premises, or to carry on the business of supplying liquor on the licensed premises, must complete RSA training.

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Book your space in an upcoming training session:

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Student Information

Student Information; About our Training

Students wanting additional information about our training should read the student handbook.

Please note that the VCGLR instructs that students arriving late ARE NOT TO BE PERMITTED ENTRY into the course, so please allow sufficient travel time. You should aim to arrive 15 minutes prior to the commencement of the class to complete enrolment requirements. If you arrive late and the trainer refuses you entry, please don’t blame the trainer, it is a VCGLR requirement. In relation to Webinars, students must be logged into the course on time.

Students please note our policy in relation to lateness, non-attendance, or technical issues with Webinars.

Our refund policy is:

Cancellation by On Tap Liquor Consulting – full refund or reschedule without charge
Non attendance (including Webinars) / cancellation without 24 (business) hours notification, or late attendance where admittance is refused as per above – No refund
Non completion due to technical/internet issues (webinar) free re-schedule - once, but no refund
Cancellation more than 24 (business) hours – refund less $30 administration charge per booking
Re-scheduling more than 48 (business) hours notification – no charge
Re-scheduling less than 48 (business) hours notification - $20 administration charge per booking